Terms & Conditions of Use

Application of conditions

All goods sold by Rodmas Creations ("we”, "us”, "the company”) are sold under these conditions unless otherwise clearly stated in writing under a separate contract. These conditions will apply to the exclusion of any terms or conditions put forward by the customer. No conduct by the company will be deemed to constitute the acceptance of any terms and conditions other than these conditions. This terms and conditions of use has been translated into Chinese. If there is any inconsistency or ambiguity between the English version and the Chinese version, the English version shall prevail.

 

Order 

The availability of the merchandise is as shown online and will be updated regularly. They should not be relied on as definite statements as to whether the merchandise you wish to purchase are actually in stock.

We reserve our right not to accept or cancel an order for any reasons at our sole discretion, including without limitation:

 

  • no sufficient stock to deliver the merchandise you have ordered;
  • no delivery can be arranged for your area; or
  • one or more of the merchandise you ordered was listed at an incorrect price due to a human or computer error.

If we cancel your order we will notify you by email and will credit to your account any sum deducted by us from your credit card or payment account as soon as possible but in any event within thirty (30) days of your order. You accept that we will not be obliged to offer any compensation for disappointment suffered.

 

Delivery

Any dates quoted for delivery are approximate only. We will use reasonable endeavours to effect delivery on agreed dates based on information available at time of quoting. We accept no responsibility for any loss resulting from delays to delivery. 

 

Payment

Payment is required in cleared funds before despatch. We will cancel the order if payment is not received within 2 days of order.


Cancellations

Basically we don't accept any cancellations, but please do contact us if you really need to cancel your order. Buyers are responsible for Paypal charge which cannot be refunded. 

 

Returns & Refunds

You may exchange or have a refund on all goods, providing they are sealed and unopened and in a re-saleable condition. Please contact rodmascreations@gmail.com to arrange a return within 7 days of receipt. Unwanted items should be returned to us within 30 days of receipt. Please include a reason for return and a contact telephone number. Once we have confirmed the returned goods are in a re-saleable condition we will issue a refund to your original payment card or payment account. Cost of postage will not be refunded. 
 

Force Majeure

Non-delivery of all or any part of the merchandise caused by war, blockage, revolution, insurrection, civil commotions, riots, mobilization,strikes, lockouts, act of God, severe weather, plague or other epidemic, destruction of goods by fire or flood, obstruction of loading by storm or typhoon at the port of delivery, or any other cause beyond the company's control before shipment shall operate as a cancellation of the sale to the extent of such non-delivery. However, in case the merchandise has been prepared and ready for shipment before shipment deadline but the shipment could not effected due to any of the abovementioned causes, the buyer shall extend the shipping deadine by means of amending relevant I/C or otherwise upon the request of the Seller.